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Sales forecasts may be used to drive time-phased demand in distribution requirements planning (DRP) across a network of centralised and decentralised trading entities. Sales Forecasts are generated from historical information, which can be smoothed, flexed, and weighted. Trends and seasonal demand patterns are identified and used where applicable, and manual forecasts can be made. Accuracy of forecasts is monitored, and DRP enables correct inventories to be maintained in the right places at the right times, thus improving customer service levels.

The sales order module ensures that the quest for improved customer service is supported by extensive marketing database facilities with links to sales call monitoring, contacts' databases and mail shots via auto-faxing, e-mail and print. Comprehensive matrices of sales prices and discounts can be created across customers, customer groups, products and product groups. Matrices can include prices based on quantities and contracts, with special product promotions. All pricing and costing data is maintained in the price book module. Alternate sales allow orders to be filled by other branches or plants while recognising the sale at the ordering location. Products may be configured as the sales order is being processed, which results in unique made-to-order items. Products can be tracked and sold direct from sample, consignment, loan and demonstration stocks.

Many warehouse management features are available in the inventory system, including support for both random and fixed location warehouses, space optimisation, barcoding and radio-frequency hand held devices. Workflow rules set at warehouse level allow each stocking location to operate optimally. Substitutes, supersessions and obsolete products are catered for. Lot and serial-number controls for the required level of traceability are determined for each product. 		 The Service module is integrated with sales and inventory, providing control and tracking in the after-sales service, repair and warranty-claims environments. The reconfigure system provides for the simple conversion of stock items to other saleable products using a bill of material incorporating outplant operations. A variety of inventory management techniques are supported, which may be implemented as required.

Purchasing allows multiple suppliers to be established for an item for any or all ordering points. Purchase orders may be placed on local and foreign suppliers. Suggested purchase orders are generated by requirements planning and procurements, using appropriate units, currency and pricing and may be modified before being firmed. Blanket pricing agreements provide a powerful negotiating tool and forecast call-off schedules assist suppliers with their own planning and scheduling. Purchase orders may be for inventory and non-inventory purchases such as subcontract and outwork services or expense items, for delivery to multiple warehouses or direct to customers. Purchase tracking monitors the various elements of lead time and maintains statistics on suppliers' performance, which enables customers to be advised on delivery date changes.

Shipping may be used to bring items from many purchase orders into one document for receiving and inspection, material management and accumulating costing elements relating to foreign purchasing.

Debtors provides various account consolidation levels and flexible methods of posting and allocating cash. Fully integrated with sales order entry, the module monitors credit limits at back order releasing, picking and despatch and transactions can be held for authorisation. Comments and notations, with or without date-based reminders, may be made overall for a customer or against individual transactions. Accounts and payments may be held and made in any currency. 

Integrated with purchasing, shipping and goods receiving, the creditors module provides full tracking and matching of local and foreign liabilities. What-if scheduling and cash flow optimisation tools are provided, and payments can be made via cheque or electronic funds transfer or both

A flexible chart of accounts structure and comprehensive financial-report writer allow fast and easy management and financial reporting at the general ledger level. Accounting periods remain open for as long as needed while trading continues in the current period within the subsidiary modules. Extensive budgeting facilities are provided with automatic copy facilities from budget to budget, budget to actual etc.

The cash book caters for multiple bank accounts in any currency and is automatically updated by transactions from the debtors and creditors modules. Letters of credit, stop and debit orders, and on-line bank reconciliations and adjustments are standard. Extensive tools are provided for cash flow analysis, budgeting and forecasting.

Fixed assets are tracked across cost centres, departments and locations. Bar-coded stock-take facilities are provided. Depreciation is calculated on the basis of daily balance, with three concurrent depreciation methods being supported. Includes equipment commissioning, asset consolidation and partial transfers and write-offs.